Refund Policy

BONGO PRO – REFUND POLICY
Last Updated: October 2025

Thank you for using Bongo Pro. We value our users and aim to ensure a fair and transparent experience. This Refund Policy explains the terms under which refunds may be issued for services or purchases made through our platform.

1. General Policy

All payments made on Bongo Pro (including subscriptions, promotions, or premium services) are non-refundable, except in special circumstances outlined below. Please make sure you review product details, pricing, and functionality before making a purchase.

2. Eligibility for Refunds

Refunds may be granted only under the following conditions:

  • You were charged multiple times for the same transaction.

  • You experienced a technical issue (such as payment deduction but service not activated) verified by our support team.

  • You purchased a service that was not delivered as described due to an internal platform error.

Refund requests related to user mistakes, dissatisfaction, or misunderstanding of features are not eligible for refunds once the service has been accessed or used.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us at support@bongopro.com within 7 days of the transaction.

  2. Provide your full name, email address, transaction ID, and reason for the refund.

  3. Our support team will review your case within 3–5 business days and notify you of the outcome.

4. Refund Method

  • Approved refunds will be issued through the original payment method used during the purchase.

  • Depending on your payment provider, funds may take 5–10 business days to reflect in your account.

5. Non-Refundable Items

Refunds will not be issued for:

  • Subscription renewals already processed.

  • Used or accessed digital products.

  • Promotional credits or bonuses.

  • Third-party API or integration-related fees (e.g., RapidAPI, YouTube API).

6. Fraud & Abuse

Bongo Pro reserves the right to refuse or revoke refunds if we suspect fraudulent, abusive, or manipulative refund claims.

7. Contact Us

If you have any concerns or questions about this Refund Policy, contact us:

? support@bongopro.com
? https://bongopro.com